Privacy Policy
Calm Waters Wellbeing Therapies
At Calm Waters Wellbeing Therapies, your privacy, safety, and trust are of the utmost importance. This policy explains how your personal information is collected, used, and protected when you visit this website, book a treatment, or receive therapy services.
1. Personal Information Collected
When you book a treatment, make an enquiry, or complete a consultation form, you may be asked to provide:
Your name, contact details (address, email, phone number)
Relevant health and lifestyle information necessary for safe treatment
Emergency contact details
Payment information (if applicable)
This information helps ensure that treatments are appropriate, safe, and tailored to your individual needs.
2. How Your Information Is Used
Your personal data is used for the following purposes:
To manage your booking and provide agreed holistic therapy services
To maintain accurate treatment records for professional and insurance purposes
To communicate appointment reminders or follow-up information (if requested)
To meet legal, insurance, and professional requirements as a member of the Federation of Holistic Therapists (FHT)
Your information will never be sold, shared, or used for marketing without your explicit consent.
3. Data Protection and Storage
All records are stored securely and confidentially in accordance with the UK General Data Protection Regulation (GDPR) and the Data Protection Act 2018.
Paper records are kept in a locked cabinet accessible only to the therapist.
Digital data (emails, booking details) are stored on password-protected devices.
Records are retained for seven years after your last treatment, as required by professional insurance and regulatory bodies, after which they will be securely destroyed.
4. Your Rights
You have the right to:
Access, correct, or request deletion of your personal data
Withdraw consent to communication at any time
Request a copy of the information held about you
Requests can be made by contacting Calm Waters Wellbeing Therapies directly.
5. Safeguarding and Client Wellbeing
Your safety and wellbeing are always a priority. Calm Waters Wellbeing Therapies follows professional safeguarding standards and will take appropriate action if there is ever a concern for your safety or the safety of others. In such circumstances, relevant information may be shared with appropriate authorities (e.g. healthcare professionals, safeguarding bodies), but only when absolutely necessary and in line with legal and ethical obligations.
6. Website and Cookies
This website may use basic cookies to improve your browsing experience. You can choose to disable cookies through your browser settings. No analytics or marketing data is collected without your consent.
7. Contact Information
If you have any questions about this privacy policy or how your information is handled, please contact:
Calm Waters Wellbeing Therapies
Attn: Elizabeth Jearey
Email: jeareycalmwaters@gmail.com
Location: Bognor Regis, West Sussex